1. Agreement

A contract between the Customers and Shallom Cleaning Services is contained in the current Terms and Conditions. You, the client, agree to be bound by all of our terms and conditions if you purchase our service over the phone, through our website, or by email. Before any cleaning service is performed at a client’s property, the client can review our terms and conditions on our website. It is the client’s responsibility to get in touch with Shallom Cleaning Services if they have any questions about these terms and conditions that they would like us to address. It is assumed that the client has accepted and completely understood these terms and conditions if they have requested any services based on the information provided on our website or in our leaflets.

2. Pricing

2.1. The cost of cleaning carpets and upholstery is determined by the amount or square footage of the item being cleaned, which may include loose or fitted carpet, wool, natural fibers, etc.
2.2. When determining phone-based quotes for carpets, the business employs national average room sizes.
2.3. All quotations are provided by the Company in response to a request from the Client and are subject to approval for a period of 30 days following the date of the quotation.
2.4. Should the Client’s original requirements alter, the Company reserves the right to modify the initial quotation. Congestion and parking fees might be applied to your bill.

3. Equipment

3.1 The Company shall provide all cleaning supplies and carpet cleaning equipment required to carry out the service.
3.2. The Client must provide access into the premises; as well running water and electricity at the premises where the service will take place.

4. Payment
We accept card, eft, and bank deposit.

5. Cancellations
Clients are required to cancel appointments at least 24 hours in advance. If you neglect to inform us of your cancellation, there will be a fee.
You will be charged a cancellation fee if you fail to give us a 24-hour cancellation notice, entry to your property, or electricity or water, which prevents us from performing the booked services. If keys are given, they must be able to access all locks with no assistance or special abilities.
Any deposits made by customers may be kept by the company as a cancellation charge or as part of a cancellation fee.
The Company will make every effort to work with the Client to adjust a cleaning day or hour. A 24-hour notice and availability are required for any adjustments to services that have been reserved.

6. Additional clauses
With light furniture, our cleaning technicians are delighted to assist you.
All extremely fragile and breakable things should be taken out and put away. Liability is not extended to certain products. These include jewellery, cash, sentimental objects, works of art, and antiques.
Customer complaints might not receive a response for up to five working days. We welcome written, email, and fax reports.

7. Our Promise
7.1 By offering the best cleaning service feasible, the company has grown both its clientele and its reputation. However, the Company is aware that because its employees are human, they occasionally make errors. The Company provides you with an assurance as a result. The Company’s operatives will return to the Client’s home and redo the cleaning to his full satisfaction if for any reason the Client is dissatisfied with the Company’s service.
7.2 A complaint notification must be submitted within 24 hours of the service’s conclusion in order for us to honor our guarantee.