Please look through our Frequently Asked Questions area. We make an effort to update our website with responses to any inquiries you might have. Please contact us directly if you are unable to locate the solution on our website.
Deep cleaning, also referred to as steam cleaning or the hot water extraction method, is a service we can offer you. and a variety of other cleaning techniques depending on the style and fabric of the carpets.
After approximately 3 to 4 hours, your carpet will be left damp to dry using our unique steam cleaning technique. Give it a little more time if the flooring is extremely soiled and stained, though, as more cleaning solution must have been used. However, if you are worried about drying, let our cleaning technicians know. They can give you advice on drying times and, if necessary, use some specialized methods to hasten the process.
Manufacturers typically advise expert carpet cleaning by trained technicians every 12 to 18 months. But it all relies on how much traffic the particular room deals with. Before they become seriously dirty, carpets should be cleansed frequently. Essentially, you should clean your carpets before the dirt deposits are visible to the naked eye. If you wait until this point, however, you risk developing health issues linked to soiled carpets and should seek medical attention as well as clean your carpets right away.
We have products to eliminate chewing gum, red wine, rust, paint, and even tea and coffee. Additionally, we use a carpet cleaning solution that is protein-based and specifically formulated to remove milk and food stains. It is also possible to remove water stains brought on by storm damage and potted plants. We are here to assist with all deep stain removal services.
Please Note: Not all stains can be removed, particularly as they age and become more challenging to do so. It also relies on whether you have previously attempted to clean the carpet yourself. But at Shallom Cleaning Service, we promise that no one else will be able to eradicate a stain if we can’t.
Yes, we’ll be happy to move your furniture in the majority of instances. Large flat-bottomed or fixed furnishings, however, won’t always be moved. Dressers, china cabinets, electronics, and pianos are items we do transport. It’s crucial that the client moves any priceless items or furniture that contains priceless items.
It is extremely unlikely that the cleaning procedure will make a carpet shrink if it was installed correctly. Prior to any cleaning, our technicians conduct a thorough inspection and test for possible issues like shrinkage.
Every day of the week, from 7 am to 17 pm, including public and bank holidays, our workers are at work.
As long as we have access to your land, as well as access to electricity and water, you don’t need to be at home. However, we prefer that you be home when the service is finished so you can review the outcomes and make arrangements for payments.
The price you were originally given by one of our representatives includes the provision of cleaning supplies and equipment.
To deliver a high-quality service, our cleaners are thoroughly taught, screened, and supervised. As long as you are present at the beginning of the service to let them in and toward the conclusion to check their work, you are free to leave them at the property to complete their task. However, you are more than welcome to stay on the land the entire time if you don’t feel comfortable leaving them unattended.
At the conclusion of the service, you have the option of paying us or the cleaner personally.
If you are unable to be present at the conclusion of the service, a third party may pay for it as long as you have notified us in advance and given the contact information for your representative.
We do clean the surfaces. We won’t, however, attempt to wash the roof and walls. However, we will remove all dust. However, if you ask us to, we will wash and/or clean the surfaces. Due to the time involved, this service will be more expensive, and you will be entirely responsible for any wall harm.
Carpet cleaning, exterior window cleaning, and any other external areas are not included in our spring cleaning (new tenancy cleaning, end of tenancy cleaning, pre/post occupational cleaning, move-in/out cleaning, post-renovation cleaning, after-builders cleaning, or just one-time spring cleaning of your property) (patios, gardens, external staircases, parking spaces, balconies, terraces). These services can be obtained for an additional fee.
We cover the whole of Queensland
Card is the preferred form of payment at the moment of service. Before cleaners are dispatched, proof of payment must be sent to our headquarters via EFT or bank deposit. If we have a contract arrangement, we would be delighted to invoice you at the end of each month for your convenience.
We ask that payment be made by the individual making the reservation. Please make arrangements for payment in advance if you won’t be present in person when the cleaning is done. If you prefer, you can give us a purchase order on letterhead that includes your information and payment instructions.
Yes. Simply give us a call at least 24 hours in advance of the time you would like us to come, and we will do our best to be there for you.
Only when the service is canceled with less than 24 hours’ notice or when the customer fails to grant our team entry as previously agreed upon do we charge a cancellation fee.
In most cases, particularly if you can call in the morning, we can provide cleaners on the same day. However, to ensure that you have your choice of appointment dates and times, we advise making a reservation in preparation.
You won’t be charged any additional fees if you can give the cleaners a free parking spot. Only congestion (if the site address is within the Queensland congestion charge region) or parking fees may be added on top of the price.
All of our cleaners are needed to attend an interview with us at our office and bring the following documentation:
We have enough cleaners, allowing us to move quickly with only a day’s notice. Depending on the kind of service you’re asking and your location, sometimes within an hour of your booking. To avoid disappointment, however, please try to schedule your tasks as far in advance as you can because we do experience extremely busy periods.
Yes. On our website, click here to view our terms and conditions. Please read them carefully as they contain important information. If you have any queries about our terms and conditions you can email us.
